Refund Policy - Snugbook

Refund Policy

Refund Policy

For most products, you have 28 days to notify us if you want to return or exchange the item. The return period will expire 28 days from the day on which you receive the goods you have ordered. 

How to arrange return or exchange a product

  • Contact us at to let them know that you wish to return or exchange a product byoutlining this to us directly by sending an email to  letting us know that you want to return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
  • We will process the refund directly to your payment card, in no more than 14 days after the day the product is received by the Partner; or

    Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

    Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

    Please get in touch with us via the contact form to speak to our customer service team.